Privacy Policy

At Whiff, your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or shop from our website [getwhiff.shop] (referred to as the “Site”) or interact with us through any of our services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, we kindly ask that you do not use the Site or our Services.

Updates to This Policy
We may revise this Privacy Policy occasionally to reflect changes in our operations, legal updates, or service improvements. When we do, we’ll update the “Last Updated” date and post the revised version on our website.

What We Collect and How We Use It
The personal data we collect depends on how you engage with Whiff. We use your information to provide and improve our services, communicate with you, fulfill legal obligations, and protect our business and customers.

1. Information You Provide Directly
When you make a purchase, create an account, or contact us, you may share information such as:

Full name, shipping and billing address, email, and phone number

Payment details (e.g., billing info, confirmation number)

Account login credentials (username, password, security info)

Any details shared through customer support messages

Note: You may choose not to provide certain information, but that might limit your access to some features.

2. Information We Automatically Collect
We may gather technical data through cookies and similar tools to improve your experience. This can include:

Device and browser type

IP address and network connection

How you interact with our Site (e.g., pages visited, actions taken)

3. Information from Third Parties
We may receive your data from trusted partners who help us operate our Site, including:

Our e-commerce provider

Payment processors (e.g., card providers or payment gateways)

Marketing or analytics tools are used to understand how you engage with Whiff online

How We Use Your Information
We use the personal data we collect to:

A. Fulfill Orders & Provide Services
Process and ship your orders

Communicate about purchases, returns, and exchanges

Manage your account and provide related features

B. Marketing & Personalization
Share updates, offers, or promotions via email or SMS (only if you’ve opted in)

Tailor advertising based on your preferences and interactions with our brand

C. Safety & Fraud Protection
Monitor for suspicious activity to protect your account and prevent fraud

Keep your login credentials secure (and we encourage you to do the same)

D. Customer Support & Service Enhancements
Respond to your inquiries and provide personalized assistance

Continuously improve how we serve you